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Wellbeing Programs
During times of crisis or financial stress, members often find themselves having to decide between buying food or paying rent or paying bills. When this occurs, we offer a range of supports that can help to alleviate financial stress and take some of the pressure off.
Assistance available with a basic assessment
Assistance available without an assessment
Food Hampers
An essentials hamper is available containing items that community members can use to create meals.
These are tailored to the individual or family and may include meat or a meat substitute (where available).
You will be asked some basic questions to determine your current situation and any hardship you are experiencing.
If a hamper can not be offered, we will offer items from the Community Pantry.
Community Pantry
Community members may access free food, clothing and household items from our covered deck while we are open for service.
There is a fridge and freezer accessible 24/7 subject to available donations.
Frozen Meals are also available. two free meals will be given for each dependent household member per week. Extra meals can be purchased for $2 each.
Assistance available with an Advocacy & Support assessment
We are here to help
Before you seek assistance from us, please consider your current circumstances and whether or not you wish to access additional assistance through our Advocacy & Support Program, which requires you to provide evidence of recent income, current hardship, recent or upcoming expenses and costs of accommodation; or other forms of assistance that do not require a full assessment.
Read the How can I get help? guide.
Ways we can help
When you approach us for assistance, we provide an empathetic and intuitive assessment of your current circumstances so that we can offer the appropriate supports.
Assistance can be in the form of (subject to availability):
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Information and advice
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Assisted referrals
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Advice on accessing Vouchers
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Food Relief
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Advice on paying bills
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Help to quit smoking
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Travel assistance
How to get help
Who can get help
In order to access this kind of assistance you must :
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Live in 2259, 2261 & 2258 postcodes
(NOTE some suburbs in 2259 and 2261 maybe be referred to services closer to them) SEE FULL LIST OF SUBURBS
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Be unable to pay a bill/s
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Be willing to discuss your current situation
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Be in a crisis/hardship situation
Step 1
Read the How can I get help? guide.
Step 2
Send your supporting documents to us via email or using the Additional Assistance through Advocacy & Support application form.
Include your best contact number.
Step 3
An intake and assessment worker will assess your request for assistance. They will contact you for more information if needed.
Step 4
The intake and assessment worker will contact you to discuss the kind and amount of assistance that will be offered.
PHONE: 02 4353 1750
TEXT: 0491 071 602
Apply for additional assistance through
Advocacy and Support
Step 1
Read the How can I get help? guide.
Step 2
Send your supporting documents to us via the additional assistance through Advocacy & Support application form.
Include your best contact number.
Step 3
An intake and assessment worker will assess your request for assistance. They will contact you for more information if needed.
Step 4
The intake and assessment worker will contact you to discuss the kind and amount of assistance that will be offered.
Apply for additional assistance through Advocacy & Support
Remember: there are forms of assistance that are available to you without a full assessment. If you are not ready (or willing) to provide all the required documents including details of your income and expenditure for the last 2-4 weeks, please contact us by phone or email to discuss how we can help without a full assessment.
Your application for additional assistance may take up to a week to process. Please consider contacting the NSW-wide Emergency Relief Services provided by:
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Salvation Army - 02 8775 7988 (9am – 4pm/5pm, Monday to Friday)
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St Vincent De Paul - 13 18 12 (8.30am - 4.30pm, Monday to Friday)
If you have any difficulties with the form below, please phone us on 02 4353 1750 to discuss other options.
We accept donations to our Community Pantry
CLOTHING ITEMS
We accept donations of clean and wearable clothing in small quantities. Clothing can be dropped off at our Wyong Hub between 9.30am and 2pm daily. Maximum of four small garbage bags per donation. No underwear will be accepted unless it is new with tags or in packet. Donations should not be left unattended.
HOUSEHOLD ITEMS
Household items are acceptable for donation if they are in usable condition. Electrical appliances are not accepted under any circumstances due to safety reasons. Please do not leave these items at the community hub at any time.
SHOPPING BAGS
Clean and functional shopping bags are always welcome to be contributed for the collection of food and other items. Please hand them to staff between the hours of 9.30am and 2pm.
FOOD AND TOILETRY ITEMS
We accept donations of non-perishable, in date food items. The items below are a guide to what items are best to donate:
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Tinned meat
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Tinned Spaghetti
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Tinned Tuna/Salmon
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Baked Beans
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Tinned Vegetables (Peas, Beans, Corn & Carrots)
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Tinned Tomatoes
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Pasta
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Rice
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Pasta Sauce
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Bottled Recipe Bases
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2 Minute Noodles
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Pasta & Sauce Mixes
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UHT Milk
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Cereal
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Deodorant
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Shampoo/Conditioner
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Body Wash
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Toothbrushes/Toothpaste
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Hair Brushes/Combs
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Razors
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Shaving Cream/Gel
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Sanitary Items
